Due to the nature of our products (perishable and consumable goods like fermented fish, bamboo shoots, and pickles), all sales are final. We do not accept general returns or exchanges if you simply change your mind.

1. Exceptions for Damaged or Defective Items

We will only issue a replacement or refund if a product arrives damaged, tampered with, or expired.

2. How to Claim a Refund or Replacement

If you receive a defective or damaged product, you must contact us within 24 to 48 hours of receiving the order.

To process your claim, please provide:

  • Your order number
  • A clear photograph or an unboxing video showing the damage/issue

Send your claim to:

  • Email: store@netives.in
  • WhatsApp / Phone: +917005968459

3. Refund Processing

Once your claim is received and approved, we will initiate a refund or send a replacement. Approved refunds will be processed back to your original payment method (e.g., via Instamojo) within 5-7 business days, depending on your bank or credit card issuer.